You have to contact our customer service or forward your complaint to our email info@fwithh.com or Refund Request Page regarding any issue emanating from the return, refund, repair, and damage with the original order tracking number or order identification numbers.
We offer the return, refund, and repair of damaged products according to the provision of the law. If the product you purchased from us is damaged, you may be entitled to a refund, replacement, or repairs.

We offer a refund for the product, and you are eligible for a refund, provided that.

• The product is returned in its original packaging.
• The product remains sealed and unused.
• The product must not be damaged or broken at the return time.

We understand that this may be disappointing, and we apologize for any inconvenience this may cause. We will, however, offer a full refund for any product which is damaged or does not match the description. If you are unsatisfied with a product for any other reason, please get in touch with us, and we will do our best to accommodate your request. However, you are eligible for a refund if you fulfill our criteria below:
• The product is returned in its original packaging.
• The product remains sealed and unused.
• The product must not be damaged or broken at the return time.

We also do not accept returns for items that have been used or altered in any way. Usually, customers get a 70% gift voucher; if they don’t want the gift voucher, they only receive a 50% refund, and customers shall pay the return shipping cost.

Upon placing an order for a customized product, customers have a 24-hour cancellation window. However, beyond this period, no returns will be accepted. No returns or exchanges can be accepted if the merchandise is custom produced, including custom size, color, custom printed, or custom built products. Only we allow replacement if the product delivered damaged.

Notwithstanding other provision of this policy, we may refuse to grant returns or refund if

• You received what you ordered but changed your mind about the product.
• You misused or mishandled the product in a way that caused damage to the product.
• You are aware or notified of the product’s problem before making a purchase.
• You did not like your product purchased or realized you had no use for it.

If you discover that the product purchased from us is damaged during delivery.

• Report the damage to us immediately upon discovery. It should be within 12 hours.
• Ensure that the damaged product is returned in the same condition and packaging It was when it was received.
• We will organize for repair and replacement of the damaged product provided the damaged product is returned within the stipulated period on the receipt.